L’évolution de l’ESM

ESM, Omnisolution
En parcourant les blogs, je suis tombé sur un article fort intéressant sur l’évolution du positionnement de la gestion des services d’entreprise (ESM) dans nos architectures TI.  J’en ai fait…
Omnisolution ITIL ITSM

The ITIL Framework

Omnisolution
When companies are interested in managing their IT operations, there is what we call an ITSM culture to adopt. This culture helps their teams acquire maturity and improve their productivity.…